Refund and Returns Policy

Last updated: January 2026

At Ritva Fashion, we strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

Overview

Our return policy is valid for 3 days from the date of delivery.
If 3 days have passed since you received your order, unfortunately, we will not be able to offer a return or refund.

To be eligible for a return:

• The product must be unused, unwashed, and unworn
• The item must be in original condition with original packaging and tags intact
• A valid proof of purchase (order ID / invoice) is required

Eligible Reasons for Return

Returns are accepted only under the following conditions:

• Damaged product received
• Wrong item delivered
  (An unboxing video is mandatory from the moment the package is opened)
• Size issues

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made / made-to-order products
• Products damaged due to customer misuse
• Items returned without original packaging or tags
• Items returned after the 3-day return window

Sale Items

Sale or discounted items are eligible for return only if:

• The product is damaged
• A wrong item was delivered
• There is a verified size issue

All other sale item returns will not be accepted.

Return Process

1. Email us at support@ritvafashion.com within 3 days of delivery
2. Share your:
   • Order ID
   • Reason for return
   • Clear images/videos (mandatory for damaged or wrong items)
3. Our team will review your request and respond with next steps
4. Returns sent without approval may not be accepted

Please do not send products back without contacting us first.

Refunds

Once your returned item is received and inspected:

• You will be notified via email regarding approval or rejection
• If approved, the refund will be processed to the original payment method only
• Store credit is not provided

Refund processing time:
👉 7–10 business days after return approval

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account
2. Contact your payment provider or bank (processing times may vary)
3. If the issue persists, contact us at support@ritvafashion.com

Exchanges

We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.

Cancellation Policy (Related)

• Orders can be cancelled only before shipping
• Once shipped, cancellation is not possible
• Refunds for cancelled orders are processed within 7 business days

Return Shipping

• Customers are responsible for return shipping unless the return is due to our error
• Shipping charges are non-refundable
• We recommend using a trackable courier service
• Ritva Fashion is not responsible for lost return shipments

Need Help?

For any questions related to returns or refunds, contact us at:

📧 support@ritvafashion.com
📞 7893822651
🕒 Mon–Sat | 10:00 AM – 6:00 PM

📍 Address:
Madhurawada, Visakhapatnam, Andhra Pradesh, 530048